Our commitment to Customer Vehicle Servicing

J.C.Halliday & Sons has built its reputation for service excellence on the foundation that we consider the care and performance of your car our number one priority.

To deliver this goal we have developed four important core elements:

• Technology
• People
• Customer Experience
• Customer Expectation

Technology:

Within our 2 Branches we have invested significantly in state-of- the- art manufacturer approved official workshops , digital specialist equipment, computer hardware and software, across all franchises, to assist with the swift diagnosis of possible issues and repair to get your car back on the road as soon as possible keeping costs to a minimum and our customers mobile.

People:

To become 1 of our vehicle qualified technician takes many years of continuous specialist training and investment, selecting the best people who have a passion for the motor industry and the care of our customer’s cars as their ultimate focus, coupled with a genuine desire to get the work completed right, first time.

Customer Experience:

From the reporting of a fault or requesting a service through to the return of your vehicle after all works is completed, will be a stress free journey.

We strive to keep you informed at all stages of the process to communicate options, progress and completion.

• Only genuine parts are used.
• We only use highest quality manufacturer recommended engine oil and fluids specifically designed for your engine for optimum performance and reliability.
• We wash all our customers cars once maintenance work has been carried out
• We also remind you when your next service is due
• We offer 3 levels of servicing to suit all budgets

All designed to let you get on with the more important things in life.

Customer Expectation:

We strive to deliver the best possible service and value for money by raising the bar in terms of what customers can expect when they come to J.C.Halliday & Sons

• Fixed price servicing, either by menu options or specific request we can advise you on the price of your service, before you book.
• Fixed price on Air Con inspection and Refill
• Complimentary system upgrades and service measure updates.
• 4 Plus Servicing - For Cars of 4 years old and more, special rates apply.
• Complimentary express visual checks
• Complimentary tyre inspections
• Complimentary wash & vac.

We also appreciate that every customer is unique and their vehicle requirements can differ from time to time therefore from your initial enquiry we endeavour to understand your motoring needs to ensure we deliver the best possible service you can expect.