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Careers

Service Manager - Straid Road, Bushmills

Permanent
Straid Road, Bushmills
Posted on: 10 May 2024

 

Do you have experience of managing a busy workshop and the ability to motivate others?

Are you looking for a new challenge within a successful and growing dealership? At Hallidays we are recruiting for a Service Manager to join our team.

 

Role Overview:

 

As the Service Manager at Halliday’s of Bushmills, you'll oversee the Service Department, ensuring adherence to processes, handling customer enquiries and complaints, managing the invoicing process and be responsible and accountable for the overall Service Department performance.

You'll monitor historical WIP jobs and facilitate communication between the sales and service teams by attending weekly meetings and providing updates as needed. Your leadership will be pivotal in maintaining operational efficiency and customer satisfaction.

 

Core Duties and Responsibilities:

 

Customer Satisfaction

  • Address and resolve customer complaints promptly and satisfactorily, ensuring a positive customer experience.
  • Foster strong customer relationships through regular communication, actively listening to customer feedback, and implementing suggestions for improvement.
  • Implement feedback mechanisms such as surveys or comment cards to continuously monitor and measure customer satisfaction levels.
  • Coordinate with other departments to ensure seamless customer service across all touchpoints, from initial inquiry to post-service follow-up.

 

Department Efficiency

  • Streamline workflow processes by identifying bottlenecks and implementing solutions to minimise repair turnaround time.
  • Monitor and optimise technician productivity and resource utilisation through effective scheduling and workload distribution.
  • Implement systems, such as digital job tracking tools or inventory management software, to track and manage work-in-progress jobs efficiently.
  • Regularly review and update standard operating procedures to ensure maximum efficiency and quality of service delivery.

 

Financial Targets

  • Develop and manage departmental budgets, allocating resources effectively to achieve financial objectives while maintaining profitability.
  • Analyse financial data, including revenue, expenses, and profit margins, to identify cost-saving opportunities and revenue enhancement strategies.
  • Implement pricing strategies and service packages based on market analysis and customer demand to maximise revenue generation.
  • Monitor key financial metrics regularly and adjust strategies as needed to ensure alignment with overall business goals and objectives.

 

Staff Performance

  • Provide strong leadership and direction to service team members, fostering a culture of accountability, professionalism, and teamwork.
  • Conduct regular performance evaluations, setting clear goals and expectations, and providing constructive feedback to support employee growth and development.
  • Facilitate ongoing training and development to enhance team skills and knowledge, keeping them updated on industry trends, technology advancements, and best practices.
  • Recognise and reward high-performing employees, fostering motivation and job satisfaction while addressing performance issues promptly and effectively.

A full job description is available on request.

 

To Apply:

 

  • Please submit your CV to apply direct.
  • You can also apply by attending our Recruitment Open Event on Thursday 23rd May, running between 15:00 and 19:00, at our Straid Road location in Bushmills. Bring your CV with you, if you do not have one, just bring yourself.

 

Small Print:

 

  • Closing date for receipt of completed applications is 17:00 on Monday 27th May 2024.
  • Hallidays of Bushmills is an equal opportunity employer.
  • The company reserves the right to expand the short listing criteria to facilitate the short listing process.
Apply now move your career forward with Halliday's of Bushmillls - Moving You Forward!

 

Apply Now

Service Advisor - Straid Road, Bushmills

Permanent
Straid Road, Bushmills
Posted on: 10 May 2024

Do you enjoy working in a customer facing environment?

At Halliday’s we are looking to recruit a Sales Advisor to join our team, if you have good communication skills, are organised, can effectively manage your time and love dealing with customers in person and on the phone this is the role for you!

 

Role Overview:

 

As a Service Advisor at Halliday's of Bushmills, you'll play a pivotal role in ensuring the smooth operation of our Service Department. Your primary responsibility will be to deliver exceptional customer service, addressing customer needs promptly and effectively. Reporting to the Service Manager, you'll be the frontline liaison between customers and our service team, ensuring that their experience is seamless from start to finish. Your proactive approach and attention to detail will contribute to maintaining high levels of customer satisfaction and departmental efficiency.

 

Core Duties and Responsibilities:

 

Customer Satisfaction:

  • Act as one of the faces of our dealership, welcoming customers when they arrive and ensuring they feel valued and supported throughout their service experience.
  • Serve as an essential link between our customers and our technicians, guiding them through our services, communicating their concerns to the appropriate personnel, and demonstrating that we have fulfilled their service needs.
  • Organise car check-ups and service appointments, ensuring timely and efficient service delivery while accommodating customer schedules and preferences.
  • Highlight cost savings opportunities through warranty protection, helping customers make informed decisions about their service and repair options.

Communication and Customer Support:

  • Guide customers through our services, explaining procedures and options in a clear and concise manner to ensure understanding and satisfaction.
  • Make and receive calls to and from our customers whose vehicles require maintenance attention, converting these contacts into workshop bookings to ensure efficient allocation of resources.
  • Appropriately upsell related products and services as applicable, identifying customer needs and offering solutions to enhance their driving experience and vehicle longevity.
  • Communicate customer issues and concerns to the appropriate individuals, such as technicians or service managers, to ensure prompt resolution and customer satisfaction.

Customer Feedback and Satisfaction:

  • Encourage customers to participate in our customer service feedback process, emphasising the importance of their input in helping us improve our services.
  • Follow up with customers after service completion to ensure satisfaction with the work performed and address any remaining concerns or issues.
  • Strive to deliver exceptional service at every opportunity, aiming to exceed customer expectations and earn positive feedback and ratings.

Additional Responsibilities:

  • Estimate repair costs and times for customers, providing accurate and transparent information to assist them in making informed decisions about their vehicle maintenance.
  • Resolve any concerns or objections raised by customers regarding suggested repairs, addressing their questions and providing reassurance as needed.
  • Continuously update and educate yourself on product knowledge, service procedures, and industry trends to better serve our customers and support the growth of our dealership.
  • Action and monitor CSI (Customer Satisfaction Index) calls on a regular basis.

A full job description is available on request.

 

To Apply:

 

  • Please submit your CV to apply direct.
  • You can also apply by attending our Recruitment Open Event on Thursday 23rd May, running between 15:00 and 19:00, at our Straid Road location in Bushmills. Bring your CV with you, if you do not have one, just bring yourself.

 

Small Print:

 

  • Closing date for receipt of completed applications is 17:00 on Monday 27th May 2024.
  • Halliday’s of Bushmills is an equal opportunity employer.
  • The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Apply now move your career forward with Halliday's of Bushmillls - Moving You Forward!

Apply Now

Workshop Controller - Straid Road, Bushmills

Permanent
Straid Road, Bushmills
Posted on: 10 May 2024

Do you have experience of managing a busy workshop?

At Halliday’s we are looking to recruit a Workshop Controller to join our team,

If you enjoy the buzz of a busy dealership with a busy workshop we want to hear from you!  

 

Role Overview:

 

As the Workshop Controller at Halliday's of Bushmills, you will be responsible for managing the efficient operation of our workshop, ensuring optimal productivity, exceptional customer satisfaction, and adherence to high-quality standards. You will oversee the allocation of work to individual Technicians, manage the repair process, and lead the workshop team to drive continuous improvement. Your leadership will be pivotal in maintaining operational efficiency and customer satisfaction.

 

Core Duties and Responsibilities:

 

Workshop Management:

  • Manage workshop loading and allocate work to individual Technicians to optimize productivity and customer satisfaction.
  • Ensure that each vehicle entering the workshop undergoes the eVHC process and communicate details, cost, and time required for any additional work to the customer.
  • Oversee the completion of all jobs detailed on the Repair Order (Job Card) and ensure the use of Technical Support materials by Technicians for Right First-Time repairs.
  • Utilise an understanding of Warranty Policies to categorize repairs and obtain necessary authorizations if required.
  • Collaborate with Master Technicians to resolve complex technical problems and escalate issues to the Technical Services team when necessary.
  • Provide progress updates to the Service Advisor for customer communication and obtain approval for any additional work.

Quality Control & Customer Service:

  • Ensure that an accurate and complete write-up is provided for each job to facilitate customer communication and warranty claims.
  • Personalise the customer experience by explaining complex technical repairs and addressing any concerns or questions.
  • Conduct quality checks on repairs, including road tests if required, and arrange for vehicle washing and vacuuming to manufacturer standards before customer collection.

Team Leadership & Development:

  • Manage the working patterns (e.g., rotas) for the workshop team to ensure adequate coverage and skill mix.
  • Monitor the performance and training of each Technician, providing feedback and managing any underperformance.
  • Coach Technicians to develop their knowledge and skills and ensure completion of manufacturer-provided training.
  • Collaborate with the Service Manager to recruit new Technicians and develop a succession plan for the workshop team.

Continuous Improvement:

  • Organise team meetings to review workshop KPIs and discuss strategies for improving performance.
  • Proactively identify recurring problems affecting the customer experience and collaborate with relevant colleagues to address them.
  • Lead or support projects aimed at delivering continuous improvement in workshop operations and customer satisfaction.

A full job description is available on request.

 

To Apply:

 

  • Please submit your CV to apply direct.
  • You can also apply by attending our Recruitment Open Event on Thursday 23rd May, running between 15:00 and 19:00, at our Straid Road location in Bushmills. Bring your CV with you, if you do not have one, just bring yourself.

 

Small Print:

 

  • Closing date for receipt of completed applications is 17:00 on Monday 27th May 2024.
  • Halliday’s of Bushmills is an equal opportunity employer.
  • The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Apply now move your career forward with Halliday's of Bushmillls - Moving You Forward!

Apply Now

Sales Advisor - Straid Road, Bushmills

Permanent
Straid Road, Bushmills
Posted on: 10 May 2024

Do you enjoy helping customers find their ideal car?

Due to ongoing growth at Halliday’s we are looking to recruit a Sales Advisor to join our Sales Team.

If you enjoy the buzz of a busy dealership with a busy showroom we want to hear from you!  

 

Role Overview:

 

As a Sales Advisor at Halliday's of Bushmills, you will play a pivotal role in the Retail Department, where you will be responsible for facilitating the sale of both new and used vehicles. Working within a great team environment, you will engage with customers, providing exceptional service and building lasting relationships. Your role will involve assessing trade-ins, liaising with various departments including Aftercare, Valeting, and Service, and ensuring a seamless sales process from initial inquiry to vehicle handover. Embracing the ethos of Halliday's of Bushmills, you will prioritise customer satisfaction, alongside achieving sales targets while maintaining a supportive and collaborative atmosphere.

 

Core Duties and Responsibilities:

 

Vehicle Sales:

  • Agreeing sales targets with the Sales Manager and reporting on the same.
  • Follow the sales process to achieve maximum results from available sales opportunities for new and used vehicles.
  • Handle customer enquiries received from a wide range of sources, including showroom visits, phone, socials or returning customers looking to (or who may be ready to) change their vehicle.
  • Managing the customer journey from greeting through to handover, ensuring regular communication is maintained throughout the process.
  • Ensuring the completion of all sale and financial paperwork accurately.

Customer Engagement and Satisfaction:

  • Delivering a first-class customer experience.
  • Maintaining the highest levels of customer satisfaction.
  • Handling customer enquiries efficiently.

Product Knowledge and Sales Enquiries:

  • Develop and maintain full knowledge of all products and accessories.
  • Obtaining and entering all sales enquiry data into our CRM system (Pinewood) and ensure data within the CRM is updated (customer notes etc).

Vehicle Appraisal and Part-Exchange:

  • Carrying out accurate appraisals of all vehicles presented for part-exchange, using an appraisal form, documenting all features and mileage exactly.
  • Agreeing on part exchange valuations with Sales Management.

Team Collaboration and Flexibility:

  • Work well in a team environment, relying on one another to perform to ensure the best customer experience.
  • Attending daily and weekly sales meetings to discuss targets, strategies, and performance.
  • Attending daily huddles, as a Retail representative, along with other departments  (Aftercare, Valeting, wider Business Support) to ensure effective collaboration and communication.

Documentation and Administration:

  • Completing sales documentation accurately and in compliance with company procedures and legal requirements.
  • Maintaining electronic and physical records of sales transactions, customer details, and vehicle documentation.

Continuous Improvement:

  • Proactively identify recurring problems affecting the customer experience and collaborate with relevant colleagues to address them.
  • Bring ideas that will improve process and save time to the Sales Manager.

A full job description is available on request.

 

To Apply:

 

  • Please submit your CV to apply direct.
  • You can also apply by attending our Recruitment Open Event on Thursday 23rd May, running between 15:00 and 19:00, at our Straid Road location in Bushmills. Bring your CV with you, if you do not have one, just bring yourself.

 

Small Print:

 

  • Closing date for receipt of completed applications is 17:00 on Monday 27th May 2024.
  • Halliday’s of Bushmills is an equal opportunity employer.
  • The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Apply now move your career forward with Halliday's of Bushmillls - Moving You Forward!

Apply Now

Commercial & B2B Sales Advisor - Straid Road, Bushmills

Permanent
Straid Road, Bushmills
Posted on: 10 May 2024

Have you previous experience of working in a commercial or B2B sales role?

Due to ongoing growth at Halliday’s we are looking to recruit a Commercial & B2B Sales Advisor to join our Sales Team.

If you enjoy working in and building and maintaining relationships within the Commercial and B2B space we want to hear from you!   

 

Role Overview:

 

As a Commercial & B2B Sales Advisor at Halliday's of Bushmills, you will be integral to the success of our Retail Department, focusing on facilitating sales within the commercial and business-to-business sectors. Your role will involve engaging with corporate clients, providing tailored solutions, and ensuring a seamless sales process from initial inquiry to final transaction. Embracing the ethos of Halliday's of Bushmills, you will prioritise customer satisfaction, alongside achieving sales targets while maintaining a supportive and collaborative atmosphere.

 

Core Duties and Responsibilities:

 

Commercial Vehicle Sales:

  • Set and report on sales targets in collaboration with the Sales Manager.
  • Utilise the sales process to maximise opportunities for commercial vehicle sales.
  • Handle inquiries from corporate clients through various channels, ensuring a personalised and efficient service.
  • Manage the customer journey from initial contact to vehicle handover, maintaining regular communication throughout.
  • Ensure accurate completion of all sales and financial paperwork.
  • Track and review commercial client renewals, engaging with clients in a timely manner regarding renewals.
  • Build and maintain relationships with commercial and B2B stakeholders, ensuring the Halliday’s of Business brand is at the fore of conversations.

Customer Engagement and Satisfaction:

  • Deliver exceptional customer experiences tailored to the needs of commercial clients.
  • Uphold high standards of customer satisfaction throughout the sales process.
  • Efficiently handle customer inquiries, providing relevant information and assistance.

Product Knowledge and Sales Enquiries:

  • Develop and maintain comprehensive knowledge of all commercial vehicles and accessories.
  • Enter and update all sales inquiry data in the CRM system, ensuring accurate and up-to-date customer records.

Vehicle Appraisal and Part-Exchange:

  • Conduct precise appraisals of commercial vehicles presented for trade-in, documenting all relevant details accurately.
  • Negotiate part exchange valuations with Sales Management in line with company policies.

Team Collaboration and Flexibility:

  • Collaborate effectively within a team environment to ensure optimal customer experiences.
  • Attend regular sales meetings and huddles to discuss targets, strategies, and performance.
  • Foster collaboration with other departments to enhance communication and workflow.

Documentation and Administration:

  • Complete all sales documentation accurately and in compliance with company procedures and regulations.
  • Maintain electronic and physical records of sales transactions, customer information, and vehicle documentation.

Continuous Improvement:

  • Proactively identify and address recurring issues affecting customer satisfaction.
  • Contribute ideas for process improvement and time-saving initiatives to the Sales Manager.

 

A full job description is available on request.

 

To Apply:

 

  • Please submit your CV to apply direct.
  • You can also apply by attending our Recruitment Open Event on Thursday 23rd May, running between 15:00 and 19:00, at our Straid Road location in Bushmills. Bring your CV with you, if you do not have one, just bring yourself.

 

Small Print:

 

  • Closing date for receipt of completed applications is 17:00 on Monday 27th May 2024.
  • Halliday’s of Bushmills is an equal opportunity employer.
  • The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Apply now move your career forward with Halliday's of Bushmillls - Moving You Forward!

Apply Now

Parts Assistant - Straid Road, Bushmills

Permanent
Straid Road, Bushmills
Posted on: 10 May 2024

Have you an interest in vehicle parts? Do you have good attention to detail and are organised?  

Due to ongoing growth at Halliday’s we are looking to recruit a Parts Assistant to join our Parts Department.

Having previous experience would be great, even better is coming with the right attitude and want to learn and grow your career in this essential department within Halliday’s of Bushmills.    

 

Role Overview:

 

As a Parts Assistant at Halliday's of Bushmills, you will play a crucial role in supporting the efficient operation of the Parts Department. Reporting to the Parts Manager and collaborating other departments, you will ensure the smooth flow of parts and accessories to meet the needs of the Service and Sales teams and our customers. Your responsibilities will involve stock ordering and management, customer service, and coordination with various departments to deliver exceptional support. With a primary focus on Citroen and Peugeot, you will also source parts for other brands, necessitating strong connections with third-party parts providers.

 

Core Duties and Responsibilities:

 

Parts Ordering and Inventory Management:

  • Receive and process parts orders from service technicians, sales team, and external customers.
  • Maintain accurate inventory levels and conduct regular stock checks.
  • Conduct regular stock takes to reconcile physical inventory with database records.
  • Allocate parts to service technicians and sales team members as per requests.

Customer Service:

  • Assist customers in identifying and selecting the correct parts for their vehicles.
  • Handle inquiries and provide information on availability, pricing, and delivery times.
  • Address customer concerns and resolve issues promptly and professionally.
  • Build and maintain strong relationships with customers to foster loyalty and repeat business.

Coordination with Service and Sales Teams:

  • Liaise with the Service Manager, Workshop Controller, and Vehicle Technicians to fulfil parts requirements for vehicle repairs and maintenance.
  • Work closely with Sales Team members to provide parts support for vehicle sales and accessories.

Supplier Relations and Sourcing:

  • Cultivate and maintain strong relationships with third-party parts providers.
  • Source parts from various suppliers to meet customer requirements for repairs and service.

Compliance and Documentation:

  • Ensure compliance with company policies, procedures, and health and safety regulations.
  • Maintain accurate records of parts transactions, including invoices, receipts, and returns.
  • Conduct thorough inspections of returned parts, assess their condition, and process returns accordingly.
  • Track the movement of parts from allocation to return, maintaining a clear audit trail.

A full job description is available on request.

 

To Apply:

 

  • Please submit your CV to apply direct.
  • You can also apply by attending our Recruitment Open Event on Thursday 23rd May, running between 15:00 and 19:00, at our Straid Road location in Bushmills. Bring your CV with you, if you do not have one, just bring yourself.

 

Small Print:

 

  • Closing date for receipt of completed applications is 17:00 on Monday 27th May 2024.
  • Halliday’s of Bushmills is an equal opportunity employer.
  • The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Apply now move your career forward with Halliday's of Bushmillls - Moving You Forward!

Apply Now

Vehicle Technician - Straid Road, Bushmills

Permanent
Straid Road, Bushmills
Posted on: 10 May 2024

Are you an experienced Vehicle Technician?  

Due to ongoing growth at Halliday’s we are looking to recruit Vehicle Technicians to join our Aftercare Department.

If you think you’d like to work in a well-equipped and heated workshop with rubber flooring and the best ramps and tools you’ll ever need come and work with us at Halliday’s of Bushmills!     

 

Role Overview:

 

The Vehicle Technician at Halliday's of Bushmills plays a pivotal role in ensuring the efficient repair and servicing of motor vehicles, detecting and diagnosing faults, and completing all tasks to the highest standard of safety and customer satisfaction. Working collaboratively within the dealership team, the Vehicle Technician maintains a clean and organized workspace while adhering to Company and Citroën practices. Additionally, the role entails active participation in management meetings as required.

 

Core Duties and Responsibilities:

 

Technical Expertise and Diagnostics

As a Vehicle Technician, you'll leverage advanced diagnostic tools like LEXIA or PROXIA to diagnose and address complex vehicle issues efficiently. From conducting tele-assistance sessions to executing Recall Campaigns, you'll ensure vehicles are serviced to the highest safety standards. Additionally, you'll stay updated on technical advancements through regular training sessions and internal briefings, contributing to a culture of continuous improvement.

 

Workplace Maintenance and Compliance

Maintaining a clean and organized workspace is paramount to our operations. You'll diligently clean workstations between tasks and ensure proper disposal of materials in accordance with government regulations. Additionally, you'll oversee the upkeep of equipment, ensuring it's returned to its designated place at the end of each day. Your commitment to workplace safety and environmental standards will be evident in every aspect of your work.

 

Customer Service and Collaboration

Your role extends beyond technical expertise; you'll also serve as a trusted advisor to customers, providing clear explanations and addressing inquiries with professionalism and courtesy. Collaborating with colleagues and external partners, you'll foster positive working relationships to uphold our reputation for excellence. Handling administrative tasks efficiently, ensuring accurate documentation of jobs completed is very important.

 

A full job description is available on request.

 

To Apply:

 

  • Please submit your CV to apply direct.
  • You can also apply by attending our Recruitment Open Event on Thursday 23rd May, running between 15:00 and 19:00, at our Straid Road location in Bushmills. Bring your CV with you, if you do not have one, just bring yourself.

 

Small Print:

 

  • Closing date for receipt of completed applications is 17:00 on Monday 27th May 2024.
  • Halliday’s of Bushmills is an equal opportunity employer.
  • The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Apply now move your career forward with Halliday's of Bushmillls - Moving You Forward!

Apply Now

Welcome Host - Temporary Contract - Straid Road, Bushmills

Temporary - Initially on a 9 Months Contract.
Straid Road, Bushmills
Posted on: 10 May 2024

Do you enjoy working in a customer focused environment?  

Are you organised and enjoy working in a customer facing role were a warm welcome and a smile make all the difference?

Due to ongoing growth at Halliday’s we are looking to recruit a Welcome Host to join our Sales Team.

 

Role Overview:

 

As a Welcome Host at Halliday's of Bushmills, you play a crucial role as the initial point of contact for our customers and other visitors, ensuring that their first impression of our brand is exceptional. Collaborating closely with the Sales and Aftercare teams, you help to provide unparalleled customer service, both in-person and over the phone. You ensure that clients are warmly welcomed and efficiently assisted, whether they are contacting us remotely or visiting our showroom. This role offers a unique opportunity to shape the visitor experience and contribute to the seamless operation of our showroom. Additionally, you'll have the chance to engage in various administrative tasks, such as vehicle administration.

 

Core Duties and Responsibilities:

 

Customer Experience Reception:

  • Welcome all customers and visitors to the showroom.
  • Answer incoming calls within 3 rings and handle them professionally and efficiently.
  • Process and forward calls according to company procedures, directing them to the appropriate personnel.
  • Take detailed telephone messages and ensure timely dissemination to the relevant individuals.

Showroom Presentation:

  • Manage the showroom environment to ensure all customers are warmly greeted and directed to their destinations.
  • Maintain client waiting areas to a high standard, including cleanliness, tidiness, and replenishment of refreshments and reading materials.
  • Prepare and serve refreshments for clients in waiting areas, ensuring a welcoming and comfortable experience.

Vehicle Administration:

  • Assist with vehicle administration tasks, including checking deal files, invoicing, and updating spreadsheets.
  • Process purchase orders and add warranties to relevant documentation.
  • Ensure accurate record-keeping by updating spreadsheets and paperwork as necessary.
  • Use internal CRM systems as required to ensure a correct record of all transactions and history of customer interactions.

Other Support:

  • Maintain adequate stock levels of refreshment supplies, including tea, coffee, sugar, milk, oat milk, juice, and bottled water.
  • Provide support with ad hoc administration tasks as required, including covering for other administrators when needed.

 

A full job description is available on request.

 

To Apply:

 

  • Please submit your CV to apply direct.
  • You can also apply by attending our Recruitment Open Event on Thursday 23rd May, running between 15:00 and 19:00, at our Straid Road location in Bushmills. Bring your CV with you, if you do not have one, just bring yourself.

 

Small Print:

 

  • Closing date for receipt of completed applications is 17:00 on Monday 27th May 2024.
  • Halliday’s of Bushmills is an equal opportunity employer.
  • The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Apply now move your career forward with Halliday's of Bushmillls - Moving You Forward!

Apply Now
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