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Careers

Service Manager - Straid Road, Bushmills

Permanent
Straid Road, Bushmills
Posted on: 10 May 2024

 

Do you have experience of managing a busy workshop and the ability to motivate others?

Are you looking for a new challenge within a successful and growing dealership? At Hallidays we are recruiting for a Service Manager to join our team.

 

Role Overview:

 

As the Service Manager at Halliday’s of Bushmills, you'll oversee the Service Department, ensuring adherence to processes, handling customer enquiries and complaints, managing the invoicing process and be responsible and accountable for the overall Service Department performance.

You'll monitor historical WIP jobs and facilitate communication between the sales and service teams by attending weekly meetings and providing updates as needed. Your leadership will be pivotal in maintaining operational efficiency and customer satisfaction.

 

Core Duties and Responsibilities:

 

Customer Satisfaction

  • Address and resolve customer complaints promptly and satisfactorily, ensuring a positive customer experience.
  • Foster strong customer relationships through regular communication, actively listening to customer feedback, and implementing suggestions for improvement.
  • Implement feedback mechanisms such as surveys or comment cards to continuously monitor and measure customer satisfaction levels.
  • Coordinate with other departments to ensure seamless customer service across all touchpoints, from initial inquiry to post-service follow-up.

 

Department Efficiency

  • Streamline workflow processes by identifying bottlenecks and implementing solutions to minimise repair turnaround time.
  • Monitor and optimise technician productivity and resource utilisation through effective scheduling and workload distribution.
  • Implement systems, such as digital job tracking tools or inventory management software, to track and manage work-in-progress jobs efficiently.
  • Regularly review and update standard operating procedures to ensure maximum efficiency and quality of service delivery.

 

Financial Targets

  • Develop and manage departmental budgets, allocating resources effectively to achieve financial objectives while maintaining profitability.
  • Analyse financial data, including revenue, expenses, and profit margins, to identify cost-saving opportunities and revenue enhancement strategies.
  • Implement pricing strategies and service packages based on market analysis and customer demand to maximise revenue generation.
  • Monitor key financial metrics regularly and adjust strategies as needed to ensure alignment with overall business goals and objectives.

 

Staff Performance

  • Provide strong leadership and direction to service team members, fostering a culture of accountability, professionalism, and teamwork.
  • Conduct regular performance evaluations, setting clear goals and expectations, and providing constructive feedback to support employee growth and development.
  • Facilitate ongoing training and development to enhance team skills and knowledge, keeping them updated on industry trends, technology advancements, and best practices.
  • Recognise and reward high-performing employees, fostering motivation and job satisfaction while addressing performance issues promptly and effectively.

A full job description is available on request.

 

To Apply:

 

  • Please submit your CV to apply direct.
  • You can also apply by attending our Recruitment Open Event on Thursday 23rd May, running between 15:00 and 19:00, at our Straid Road location in Bushmills. Bring your CV with you, if you do not have one, just bring yourself.

 

Small Print:

 

  • Hallidays of Bushmills is an equal opportunity employer.
  • The company reserves the right to expand the short listing criteria to facilitate the short listing process.
Apply now move your career forward with Halliday's of Bushmillls - Moving You Forward!

 

Apply Now

Workshop Controller - Straid Road, Bushmills

Permanent
Straid Road, Bushmills
Posted on: 10 May 2024

Do you have experience of managing a busy workshop?

At Halliday’s we are looking to recruit a Workshop Controller to join our team,

If you enjoy the buzz of a busy dealership with a busy workshop we want to hear from you!  

 

Role Overview:

 

As the Workshop Controller at Halliday's of Bushmills, you will be responsible for managing the efficient operation of our workshop, ensuring optimal productivity, exceptional customer satisfaction, and adherence to high-quality standards. You will oversee the allocation of work to individual Technicians, manage the repair process, and lead the workshop team to drive continuous improvement. Your leadership will be pivotal in maintaining operational efficiency and customer satisfaction.

 

Core Duties and Responsibilities:

 

Workshop Management:

  • Manage workshop loading and allocate work to individual Technicians to optimize productivity and customer satisfaction.
  • Ensure that each vehicle entering the workshop undergoes the eVHC process and communicate details, cost, and time required for any additional work to the customer.
  • Oversee the completion of all jobs detailed on the Repair Order (Job Card) and ensure the use of Technical Support materials by Technicians for Right First-Time repairs.
  • Utilise an understanding of Warranty Policies to categorize repairs and obtain necessary authorizations if required.
  • Collaborate with Master Technicians to resolve complex technical problems and escalate issues to the Technical Services team when necessary.
  • Provide progress updates to the Service Advisor for customer communication and obtain approval for any additional work.

Quality Control & Customer Service:

  • Ensure that an accurate and complete write-up is provided for each job to facilitate customer communication and warranty claims.
  • Personalise the customer experience by explaining complex technical repairs and addressing any concerns or questions.
  • Conduct quality checks on repairs, including road tests if required, and arrange for vehicle washing and vacuuming to manufacturer standards before customer collection.

Team Leadership & Development:

  • Manage the working patterns (e.g., rotas) for the workshop team to ensure adequate coverage and skill mix.
  • Monitor the performance and training of each Technician, providing feedback and managing any underperformance.
  • Coach Technicians to develop their knowledge and skills and ensure completion of manufacturer-provided training.
  • Collaborate with the Service Manager to recruit new Technicians and develop a succession plan for the workshop team.

Continuous Improvement:

  • Organise team meetings to review workshop KPIs and discuss strategies for improving performance.
  • Proactively identify recurring problems affecting the customer experience and collaborate with relevant colleagues to address them.
  • Lead or support projects aimed at delivering continuous improvement in workshop operations and customer satisfaction.

A full job description is available on request.

 

To Apply:

 

  • Please submit your CV to apply direct.
  • You can also apply by attending our Recruitment Open Event on Thursday 23rd May, running between 15:00 and 19:00, at our Straid Road location in Bushmills. Bring your CV with you, if you do not have one, just bring yourself.

 

Small Print:

 

  • Halliday’s of Bushmills is an equal opportunity employer.
  • The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Apply now move your career forward with Halliday's of Bushmillls - Moving You Forward!

Apply Now

Welcome Host - Temporary Contract - Straid Road, Bushmills

Temporary - Initially on a 9 Months Contract.
Straid Road, Bushmills
Posted on: 10 May 2024

Do you enjoy working in a customer focused environment?  

Are you organised and enjoy working in a customer facing role were a warm welcome and a smile make all the difference?

Due to ongoing growth at Halliday’s we are looking to recruit a Welcome Host to join our Sales Team.

 

Role Overview:

 

As a Welcome Host at Halliday's of Bushmills, you play a crucial role as the initial point of contact for our customers and other visitors, ensuring that their first impression of our brand is exceptional. Collaborating closely with the Sales and Aftercare teams, you help to provide unparalleled customer service, both in-person and over the phone. You ensure that clients are warmly welcomed and efficiently assisted, whether they are contacting us remotely or visiting our showroom. This role offers a unique opportunity to shape the visitor experience and contribute to the seamless operation of our showroom. Additionally, you'll have the chance to engage in various administrative tasks, such as vehicle administration.

 

Core Duties and Responsibilities:

 

Customer Experience Reception:

  • Welcome all customers and visitors to the showroom.
  • Answer incoming calls within 3 rings and handle them professionally and efficiently.
  • Process and forward calls according to company procedures, directing them to the appropriate personnel.
  • Take detailed telephone messages and ensure timely dissemination to the relevant individuals.

Showroom Presentation:

  • Manage the showroom environment to ensure all customers are warmly greeted and directed to their destinations.
  • Maintain client waiting areas to a high standard, including cleanliness, tidiness, and replenishment of refreshments and reading materials.
  • Prepare and serve refreshments for clients in waiting areas, ensuring a welcoming and comfortable experience.

Vehicle Administration:

  • Assist with vehicle administration tasks, including checking deal files, invoicing, and updating spreadsheets.
  • Process purchase orders and add warranties to relevant documentation.
  • Ensure accurate record-keeping by updating spreadsheets and paperwork as necessary.
  • Use internal CRM systems as required to ensure a correct record of all transactions and history of customer interactions.

Other Support:

  • Maintain adequate stock levels of refreshment supplies, including tea, coffee, sugar, milk, oat milk, juice, and bottled water.
  • Provide support with ad hoc administration tasks as required, including covering for other administrators when needed.

 

A full job description is available on request.

 

To Apply:

 

  • Please submit your CV to apply direct.
  • You can also apply by attending our Recruitment Open Event on Thursday 23rd May, running between 15:00 and 19:00, at our Straid Road location in Bushmills. Bring your CV with you, if you do not have one, just bring yourself.

 

Small Print:

 

  • Halliday’s of Bushmills is an equal opportunity employer.
  • The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Apply now move your career forward with Halliday's of Bushmillls - Moving You Forward!

Apply Now
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