Careers

Do you have experience of managing a busy workshop and the ability to motivate others?

Are you looking for a new challenge within a successful and growing dealership? At Hallidays we are recruiting for a Service Manager to join our team.

Role Overview:

As the Service Manager at Halliday’s of Bushmills, you'll oversee the Service Department, ensuring adherence to processes, handling customer enquiries and complaints, managing the invoicing process and be responsible and accountable for the overall Service Department performance.

You'll monitor historical WIP jobs and facilitate communication between the sales and service teams by attending weekly meetings and providing updates as needed. Your leadership will be pivotal in maintaining operational efficiency and customer satisfaction.

Core Duties and Responsibilities:

Customer Satisfaction

• Address and resolve customer complaints promptly and satisfactorily, ensuring a positive customer experience.
• Foster strong customer relationships through regular communication, actively listening to customer feedback, and implementing suggestions for improvement.
• Implement feedback mechanisms such as surveys or comment cards to continuously monitor and measure customer satisfaction levels.
• Coordinate with other departments to ensure seamless customer service across all touchpoints, from initial inquiry to post-service follow-up.

Department Efficiency

• Streamline workflow processes by identifying bottlenecks and implementing solutions to minimise repair turnaround time.
• Monitor and optimise technician productivity and resource utilisation through effective scheduling and workload distribution.
• Implement systems, such as digital job tracking tools or inventory management software, to track and manage work-in-progress jobs efficiently.
• Regularly review and update standard operating procedures to ensure maximum efficiency and quality of service delivery.

Financial Targets

• Develop and manage departmental budgets, allocating resources effectively to achieve financial objectives while maintaining profitability.
• Analyse financial data, including revenue, expenses, and profit margins, to identify cost-saving opportunities and revenue enhancement strategies.
• Implement pricing strategies and service packages based on market analysis and customer demand to maximise revenue generation.
• Monitor key financial metrics regularly and adjust strategies as needed to ensure alignment with overall business goals and objectives.

Staff Performance

• Provide strong leadership and direction to service team members, fostering a culture of accountability, professionalism, and teamwork.
• Conduct regular performance evaluations, setting clear goals and expectations, and providing constructive feedback to support employee growth and development.
• Facilitate ongoing training and development to enhance team skills and knowledge, keeping them updated on industry trends, technology advancements, and best practices.
• Recognise and reward high-performing employees, fostering motivation and job satisfaction while addressing performance issues promptly and effectively.

A full job description is available on request.

To Apply:

• Please submit your CV to apply direct.
• You can also apply by attending our Recruitment Open Event on Thursday 23rd May, running between 15:00 and 19:00, at our Straid Road location in Bushmills. Bring your CV with you, if you do not have one, just bring yourself.

Small Print:

• Hallidays of Bushmills is an equal opportunity employer.
• The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Do you enjoy helping customers find their ideal car?

Due to ongoing growth at Halliday’s we are looking to recruit a Sales Advisor to join our Sales Team.

If you enjoy the buzz of a busy dealership with a busy showroom we want to hear from you!  

Role Overview:

As a Sales Advisor at Halliday's of Bushmills, you will play a pivotal role in the Retail Department, where you will be responsible for facilitating the sale of both new and used vehicles. Working within a great team environment, you will engage with customers, providing exceptional service and building lasting relationships. Your role will involve assessing trade-ins, liaising with various departments including Aftercare, Valeting, and Service, and ensuring a seamless sales process from initial inquiry to vehicle handover. Embracing the ethos of Halliday's of Bushmills, you will prioritise customer satisfaction, alongside achieving sales targets while maintaining a supportive and collaborative atmosphere.

Core Duties and Responsibilities:

Vehicle Sales:

• Agreeing sales targets with the Sales Manager and reporting on the same.
• Follow the sales process to achieve maximum results from available sales opportunities for new and used vehicles.
• Handle customer enquiries received from a wide range of sources, including showroom visits, phone, socials or returning customers looking to (or who may be ready to) change their vehicle.
• Managing the customer journey from greeting through to handover, ensuring regular communication is maintained throughout the process.
• Ensuring the completion of all sale and financial paperwork accurately.

Customer Engagement and Satisfaction:

• Delivering a first-class customer experience.
• Maintaining the highest levels of customer satisfaction.
• Handling customer enquiries efficiently.

Product Knowledge and Sales Enquiries:

• Develop and maintain full knowledge of all products and accessories.
• Obtaining and entering all sales enquiry data into our CRM system (Pinewood) and ensure data within the CRM is updated (customer notes etc).

Vehicle Appraisal and Part-Exchange:

• Carrying out accurate appraisals of all vehicles presented for part-exchange, using an appraisal form, documenting all features and mileage exactly.
• Agreeing on part exchange valuations with Sales Management.

Team Collaboration and Flexibility:

• Work well in a team environment, relying on one another to perform to ensure the best customer experience.
• Attending daily and weekly sales meetings to discuss targets, strategies, and performance.
• Attending daily huddles, as a Retail representative, along with other departments  (Aftercare, Valeting, wider Business Support) to ensure effective collaboration and communication.

Documentation and Administration:

• Completing sales documentation accurately and in compliance with company procedures and legal requirements.
• Maintaining electronic and physical records of sales transactions, customer details, and vehicle documentation.

Continuous Improvement:

• Proactively identify recurring problems affecting the customer experience and collaborate with relevant colleagues to address them.
• Bring ideas that will improve process and save time to the Sales Manager.

A full job description is available on request.

To Apply:

• Please submit your CV to apply direct.
• You can also apply by attending our Recruitment Open Event on Thursday 23rd May, running between 15:00 and 19:00, at our Straid Road location in Bushmills. Bring your CV with you, if you do not have one, just bring yourself.

Small Print:

• Closing date for receipt of completed applications is 17:00 on Monday 27th May 2024.
• Halliday’s of Bushmills is an equal opportunity employer.
• The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Apply now move your career forward with Halliday's of Bushmillls - Moving You Forward!